Practice Manager
Prenatal Diagnosis Center Job Summary The incumbent advances the quality, efficiency, and service components of physician practice operations and operating in a lean performance improvement environment and supporting employee engagement initiatives. Provides direct/indirect supervision to professionals and/or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives.
Under the general supervision of the Administrative Director of Prenatal Diagnostic Services, the Practice Manager will be responsible for overseeing the daily operational, human resource, administrative, and business functions of the Women's Health Prenatal Diagnostic Services at Mission Bay, Greenbrae, Santa Rosa, San Mateo, and Monterey. This position works with staff to develop, monitor, and maintain systems pertaining to all aspects of PDC clinical care of the practice. Additionally, this individual is the primary point person for resolving any operational issues related to any of the sites listed above (including working with location specific facilities management teams). The position is responsible for assuring continuity of care and patient service integration with other UCSF services providing obstetrics care.
The Practice Manager must have the ability to lead and prioritize multiple projects and work well with staff, patients and providers. The Practice Manager is a professional leadership role that functions with a high degree of independence, initiative, assertiveness, and diplomacy, which are necessary in dealing with faculty, staff and patients in a complex environment. This position must be able to assess and confidently respond to situations with limited information, prioritize workload, develop creative win-win solutions, and make recommendations.
This position works closely with the Administrative Director of Prenatal Diagnostic Clinic and other practice managers in Women's Health and Ambulatory Care Administration. The Practice Manager works to develop and implement, ambulatory, and health system initiatives including but not limited to role/classification analysis, development, patient access, and care team model development. The Practice Managers analyzes, filters, and communicates quality improvement data and makes recommendations for practice changes based on this. The position will also hold responsibility for project-based work per the UCSF Health System's changing needs.
The Practice Manager is actively involved in all aspects of facility management, day-to-day operations, implementation of a "Share the Care" Care Team practice model, and development and implementation of revised staffing plans based on workflow changes resulting from electronic medical record implementation. S/he is a key participant in program expansion as additional services are added or reconfigured. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $105,900 - $180,700 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The Prenatal Diagnostic Center at UCSF Medical Center provides comprehensive counseling, screening, and diagnostic testing for fetal disorders at our Mission Bay, Greenbrae, Berkeley, San Mateo, and Monterey locations. The decision to make use of these services is unique for each pregnancy. As a result, we are committed to providing the information and support that patient need to make the choices that are right for them.
The Prenatal Diagnostic Center is part of the UCSF Women's Health Center - a nationally designated Center of Excellence in Women's Health- and patients are ensured the highest quality care and service. They benefit from the most advanced technology and procedures. In addition to providing the most advanced testing available today, the Prenatal Diagnostic Center has physicians with expertise in making complex diagnoses that may impact the patient and the fetus.
This role's responsibilities are above and below, including but not limited to traveling to all 5 facilities each week, being the primary operational lead for each site, completing the direct work of their team due to staffing/operational needs, and representing backfill for the Administrative Director when that individual is out. Required Qualifications
- Bachelor's degree in a related area and/or equivalent combination of experience/training.
- 1 year or more of progressively responsible work experience with supervising complex or multiple business units, departments, or sites; proven competence in health services administration and patient service improvements; and demonstrated ability to manage, supervise, and provide leadership to a diverse staff, faculty, and client population.
- Clinic/center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
- Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.
- Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.
- Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
- Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
- Strong written, verbal, and interpersonal communication skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner and to influence and persuade all levels of staff.
Preferred Qualifications
- Strong knowledge of business software and specialized applications and data management systems used in clinic / center operations.
- 3-5 years of experience supervising complex or multiple business units, departments, or sites.
- ARDMS certification
- American Board of Genetic Counseling Certification (ABCG )
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 006472 AMBUL CARE ADMSTN MGR 1 Job Category Supervisory / Management Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location Various Work Sites |
University of California - San Francisco Campus and Health
Aug 01, 2024