Social Services Supervisor

Job Duties & Responsibilities:

Supervisory duties to include:

• Oversight of all Therapeutic Specialist (TS) staff and maintaining staffing levels to grid.
• Ensure all shifts are staffed and can accommodate capacity of program and accurate documentation occurs through the payroll process including but not limited to approving timecards.
• Participate in recruitment activities including but not limited to posting positions, hiring, and onboarding new staff.
• Complete introductory, mid-point, and annual performance appraisals.
• Ensure patients are attending groups and if absent, make sure documentation has been entered into EMR.
• Coordinate or provide TS training, including but not limited to assignment of new employee with onboarding plans, ensure accurate completion of Job Specific Checklist (JSC), secure coverage and attendance at didactic training/shadowing, on-the-job coaching, and participation in the disciplinary process with supervisor.
• Participate in fidelity monitoring to ensure quality to group delivery meets system expectations, offering feedback, and coaching staff to encourage growth in areas of opportunity.
• Auditing charts to ensure therapeutic documentation meets standard requirements.
• Other duties as assigned.
  

Effectively hire and train employees according to accurate and current job descriptions

• Develop and maintain job descriptions.
• Develop department training program that incorporates job descriptions with policies and procedures.
• Incorporates job description criteria in the employee performance evaluation tool.
• Monitor staff performance and manage personnel by example and by participant in workload completion when necessary.
• Interactive with employees in a sensitive, positive manner.
• Understand and use the Human Resources policies and procedures manual.
• Process timesheets in a timely and accurate manner.
• Involve Human Resources in any potentially difficult employee performance-related situation and initiate disciplinary process, as needed.
• Communicate with employees promptly when incidents arise that may be a detriment to their performance or to Rogers in general.
• Assist employees in professional growth.
• Develop a working schedule that provides consistent in coverage and potential for future recruitment.
• Develop performance standards by which employees can be measured.
• Develop measurements for competence with each are of responsibility.
• Establish monthly department meetings to provide timely communication and problem resolution.
• Perform employee evaluations in a timely manner.
  

Assist in the recruitment process

• Recruit, hire, and train employees according to accurate and current job descriptions.
• Complete the necessary recruitment and hiring documents in a timely and accurate manner.
• Assist the Human Resources department in the development t of an effective advertisement.
• Develop screening criteria for analysis of applicant's qualifications, professional aptitude, and overall quality contribution to Rogers.
• Incorporate job description criteria in the employee performance evaluation tool.
  

Additional Job Description:

Education/Training Requirements:

• Bachelor's degree in human services related field required. Master's degree in related field preferred.
• Credential to provide care to Substance Use Disorders (SUD) preferred. Or must obtain SAC-IT within 3 months of hire and maintain based on current state licensure requirements.
• A minimum of two (2) years experience in supervisory/management role is strongly preferred.
• Excellent communication skills, customer focus, proficiency, leadership ability, and professional integrity.
• Self-starter attitude; comfortable with working independently.
• Electronic medical record software experience, with Cerner.
• Strong proficiency in Adobe, Adobe Creative Suite, and Microsoft Office Products.
• Ability to work quickly and effectively in a fast-paced detail-oriented environment while adhering to deadlines.
• American Heart Association Healthcare Provider CPR certification or American Red Cross Professional Rescue is required within thirty (30) days of date-of-hire. Annual re-certification is required.
• Formal training in management of the aggressive patient within sixty (60) days of date-of-hire. Annual re-certification is required.
• Clinical experience in mental health or chemical dependency services is required.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)