Inside Sales Representative

JOB DESCRIPTION

Rite-Hite is the global leader in the manufacture, sale, service and installation of loading dock equipment, vehicle restraints, high speed doors, high volume, low speed fans and much more - all design to improve industrial safety, security, productivity, design, environmental control, and energy consumption. Due to extensive growth, Rite-Hite Doors Inc. has an opening for an Inside Sales Representative at our new headquarters in Milwaukee's Fifth Ward. This position will support overall sales efforts for assigned areas through direct sales, technical assistance, quoting and overall communication with outside sales personnel and customers. Additional job duties are listed below. Please apply via Rite-Hite's career website.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. The exact duties may vary based on assigned area, depending on the product line, sales organization, and customer base.

Professionally handle all incoming calls, emails, and web traffic.

Manage incoming leads. Determine the appropriate person to respond to the customer, qualify the lead (including verifying that the application is suitable for the products being considered), and, where appropriate, preparing a quote and/or entering an order. Assist outside sales personnel in managing leads, preparing quotes, etc.

Provide basic trouble shooting and applications analysis, referring more advanced issues to the appropriate personnel.

Satisfy routine information requests from customers and sales personnel, including providing owners manuals, technical information, parts information, product literature, etc.

Establish and maintain productive relationships with key personnel within customer accounts and the sales organization. Ensure repetitive sales through the establishment of positive long-term customer relationships.

Maintains customer and order information in the appropriate databases (Salesforce, etc.)

Reviews construction documents, blueprints, specifications, and CAD drawings, as needed.

Execute and support the quality system and procedures in the effort for continuous improvement.

Support marketing efforts, such as via customer surveys, competitive and customer research, assisting in execution of marketing campaigns, etc.

Participate in sales meetings to communicate and discuss major jobs with sales personnel. Prepare sales reports as needed.

Provide assistance as needed with sales representative training, trade shows attendance, etc.

May travel as required (up to 10%).

PRINCIPAL ACCOUNTABILITIES

Generate new business through proactive sales calls and lead follow up

Provide effective support to outside sales personnel and customers

Develop and maintain productive relationships with sales and customer personnel

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear and taste or smell. The employee frequently is required to stand, walk, sit, etc. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, and extreme heat. The noise level in the work environment is usually moderate.

N/A

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.