Correspondence Representative

Temporary Employment Program

Temporary Employment

79819BR

Job Summary

The anticipated duration of this assignment is through December 31, 2024. This is a hybrid role with the expectation of working on site 1-2x per week in Emeryville. Please note: the first few weeks will be fully on-site for training.

The Administrative Assistant III in the Admin/Correspondence Unit is responsible for the daily billing duties associated with incoming patient/insurance mails received by Medical Group Business Services (MGBS), Patient Financial Services (PFS) and UCSF Physicians Group, departments of UCSF Medical Center and UCSF Health. The mails are received from various WELLS FARGO lockboxes and surface mail deliveries by UCSF staff and USPS. Responsible for a high volume of third party payer and patient correspondence that requires categorization and account identification utilizing several key electronic tools before posting and recording in APEX at the patient account level.
Categorization and identification involves analysis of documents and an understanding of the revenue cycle to determine the destination and type of routing required for further action by other departments such as Insurance Follow up and SBO Customer Service. Requires an understanding of basic medical terminology and knowledge of basic principles of the insurance and patient billing of health insurance claims and statements.

Covered under University series concept / job specification for classification 4722. Under general direction works on operational and/or procedural assignments that require the exercise of considerable discretion and independent judgment. Understands implications of work and makes recommendations for solutions. Determines methods and procedures on new assignments.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

* High school graduate or GED certificate.
* Strong attention to detail.
* Two or more years of experience in a hospital or physician's billing office or customer service setting; or equivalent combination of training and experience.
* Knowledge of medical terminology and ability to review correspondence Explanation of Benefits (EOBs) and identify appropriate next steps. Knowledge of payor / patient correspondence documentation practices to ensure appropriate records in systems.
* Ability to apply entry level billing analyst principles to appropriately identify category (e.g., appeal, denial, authorization) and correctly index documents.
* Broad knowledge of Medical Group Business Service billing work flow from sorting to batching to processing to scanning as well as indexing, posting, and handling denials.
* Previous work experience in a customer service environment or healthcare setting.
* Good analytical, organizational, interpersonal, verbal, and written communication skills.
* Ability to follow directions and written procedures.
* Knowledge of computer operation, keyboard functions, adding machine, copy machine and fax machine operation.
* Demonstrable computer software skills (i.e. Microsoft Applications and E-mail, etc.)
* Superior keyboarding skills (ability to type >40 words per second).
* Must be a motivated individual with a positive and exceptional work ethics.

Preferred Qualifications

* Certification in Medical terminology or coding.
* Experience with Epic hospital or professional billing systems.
* Knowledge of contracts, insurance billing requirements, and 1500 claim forms, worker's compensation, HMOs, PPOs, capitation, Medicare, Medi-Cal and HIPAA compliance program regulations.
* Knowledge of electronic billing systems (i.e. EPIC, APeX).
* Understanding of HIPAA rules and regulations.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

TEP

Job Code and Payroll Title

004722 BLANK AST 3

Job Category

Accounting / Finance, Administrative Support, Financial, Temporary Employment

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Temporary Employment

Percentage

100%

Location

Emeryville, CA, Hybrid

Shift

Days

Shift Length

8 Hours