Shelter Manager

JOB PURPOSE:

The Shelter Manager is responsible for providing supervision and administrative support for actions within the shelter. This person ensures that the needs of the shelter occupants are being met. They supervise a work unit composed of service associates by assuming accountability for the assigned workers within the activity as well as being able to answer common questions on a day-to-day basis. Will serve as the main point of contact for the contracting agency.

ESSENTIAL JOB RESPONSIBILITIES:

• Monitor and supervise clients addressing their specific needs and reporting any challenges to appropriate city or partner personnel via the chain of command
• Ability to manage budgets and monitor expenditures.
• Develop policies and procedures necessary to manage the shelter. Adhere to all policies and guidelines set-forth by Endeavors and funders.
• Document all serious incidents, daily progress, changes in operations and activities in a timely manner and in compliance with agency policies and procedures.
• Ensure local affiliated and non-affiliated workers are engaged to the fullest extent by providing support, training, evaluation, and inclusion with the visiting workforce.
• Evaluate and provide appropriate development/mentoring opportunities for assigned staff.
• Complete work performance evaluations for all staff in work unit, as appropriate. Obtain technical review from the appropriate subject matter experts.
• Order supplies and equipment and request any support as appropriate.
• Develop and implement a daily schedule for all shelter residents.
• Promote an environment that eliminates discrimination, harassment or favoritism of any sort and
• adheres to the zero-tolerance policy.
• Resolve staff conflicts and/or recognize when a conflict must be referred to a higher level.
• Model appropriate behavior and treat all workers with respect and dignity at all times.
• Organize and facilitate staff meetings as appropriate.
• Seek guidance from supervisor as necessary and appropriate.
• Maintain a professional appearance and attitude.
• Follow and implement requests and directions received from supervisor.
• Support and implement decisions made by management.
• Monitor and support the quality of service delivery and morale of the workforce
• Other duties as assigned

Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor's degree in Social Work, Sociology, Psychology, or related field of study,

preferred.

EXPERIENCE: 4+ years related Supervisory experience and/or training. Preferred experience in

working with vulnerable populations.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.

ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES:

COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to parents, school personnel, licensing, staff and the general public. Ability to make oral presentations.

COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations.

DECISION MAKING: Ability to set work priorities and to evaluate and create solutions to work related problems. Ability to think analytically and evaluate the impact of decisions.

ORGANIZATION: Ability to plan ahead several months to a year. Ability to keep various on-going projects organized and files maintained accurately. Above normal levels of concentration and memory required. Requires good time management practices and the ability to meet multiple deadlines.