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Documentation Technician

AHEAD
vision insurance, paid time off, 401(k)
United States, Illinois, Libertyville
Aug 18, 2024
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. In this role, you will as semble a platform from limited notes developing it into a platform that can be correctly manufactured and packaged. You will also respond to and resolve internal customer queries in a timely and accurate manner. Responsibilities Assemble a product from limited notes and guidelines while maintaining a high standard of quality. Develop comprehensive work instructions that meet organizational standards. Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements. Creating labels and print on demand documentation for platforms guided by requests. Creates documents and configuration routes by analyzing engineering call notes, manufacturing methods, customers' existing platforms, quality check points and budgetary and personnel requirements. Guide First Article Inspection orders through the facility and evaluate improvement options and suggestions. Review documentation for errors, improvements or non-conforming material. Effectively communicate with relevant departments to understand manufacturing output and input, collect the required tools and product to complete necessary tasks, and identify potential needs and issues in advance of delays. Analyze various processes, schedules and methods to drive change and improvements. Contributes to team effort by accomplishing related tasks as needed. Qualifications A high-school diploma or GED, or an additional three years of related on-the-job experience. 2-3 years of experience with technical writing. Working experience with training material development. Experience with photo editing software. Experience with computer hardware. Ability to gather information in an effective manner. Ability to analyze subject and audience to produce clear documentation. Effective communication within a team environment. Attention to detail. Possess a strong internal motivation, problem solving skills and a creative mindset. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details.