Senior Coordinator of Learning Innovation and Engagement

Senior Coordinator of Learning Innovation and Engagement

Arizona State University

LX Design

Campus: Tempe

102736BR

Job Description

At Arizona State University (ASU), we are pioneers in innovative education, dedicated to empowering a diverse community of learners, including non-traditional and traditional students as well as staff and faculty. The Learning Experience Design (LXD) team serves as the catalyst for enhancing learning by connecting people, technologies, and spaces across a spectrum of educational methods. We see technology as the journey, not the destination. 

The Senior Coordinator of Learning Innovation and Engagement oversees the daily operations and strategic initiatives of Learning Experience (LX) Design designated program services, specifically focusing on supporting and growing the services based out of the Tempe-campus Tech Hub, Digital Maker Studio, and Zoom Innovation Lab in the Creativity Commons. This role involves leading the development and growth of services, designing comprehensive training and professional development programs for student staff, and managing special programs that investigate and engage with new technologies. Additionally, the Senior Coordinator handles resource management, marketing, recruitment, and community engagement for the portfolio of services at the Tempe campus. The role includes planning and overseeing special events, evaluating program effectiveness, and fostering a culture of innovation and collaboration in alignment with ASU’s mission of inclusion, innovation, and excellence.

The Learning Innovation and Engagement Coordinator Sr. requires strong skills in program operations management, strategic initiative implementation, and leadership managing student-driven services. Key competencies include designing and delivering training for student staff, mentoring and supervising diverse student staff, marketing and communications for program goals, and managing special projects and events. Effective communication, organizational skills, and engaging with diverse stakeholders are essential. While budget preparation and resource management are growth areas, an understanding of emerging technologies is crucial for enhancing learning experiences and ensuring program success.

Salary Range

Depends on experience

Close Date

29-July-2024

Essential Duties

Program Operations Management

• Oversee daily operations of the Tempe Tech Hub, Digital Maker Studio, and Zoom Innovation Lab, ensuring high-quality technology access and support for the university community.
• Maintain relationships with Enterprise Technology departments for escalations and technical support, staying updated on IT updates, security challenges, and relevant information.
• Implement strategic initiatives to enhance the learning experience for students, faculty, and staff.
• Maintain and enhance program services to support dynamic technology needs with the latest digital tools and platforms.

Zoom Innovation Lab and Digital Maker Studio Leadership

• Lead development and expansion of the Zoom Innovation Lab and digital communication services, fostering innovation in digital content creation.
• Collaborate with academic and administrative units to leverage the locations and platforms for enhancing learning, research, and community engagement.
• Coordinate engagements, activities, and programs within the Digital Maker Studio, managing operations and student staff.

Student Staff Training and Professional Development

• Co-design and deliver training programs for student staff, focusing on technical skills, customer service, and workforce readiness.
• Oversee marketing and recruitment for services and student roles, developing promotional materials and outreach strategies.
• Partner with the ASU Work+ program to create professional development opportunities for student staff, preparing them for diverse creative and technology-related careers.

Program Special Projects and Collaborations

• Initiate and manage special projects exploring new technologies to support academic and administrative objectives, fostering innovation and collaboration.
• Lead and contribute to projects advancing the university's technology capabilities and digital literacy, aligning with ASU’s mission.
• Plan and oversee special events for the Tech Hub, Maker Studio, and Innovation Lab, focusing on logistics, planning, and data collection.

Budget and Resource Management

• Prepare budget proposals and recommendations, establishing budget control for program expenditures.
• Recommend equipment and resources for program activities.
• Prepare funding proposals for external sponsors.

Community and Stakeholder Engagement

• Liaise with students, faculty, staff, and community agencies to facilitate program objectives, in line with ASU’s commitment to serving the community.
• Develop and distribute communications and promotional literature such as newsletters, brochures, or flyers.
• Facilitate workshops, meetings, or conferences with high program impact, coordinating logistics, scheduling, and communications.

Performance Monitoring and Evaluation

• Evaluate program effectiveness, develop and implement improved methods, analyze results, and take appropriate actions based on outcomes.
• Review program applications or documents for acceptance or decision-making.
• Prepare periodic reports, financial statements, and records on program activities and progress.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND four years administrative/coordinate program experience; OR, Master's degree in field appropriate to area of assignment AND two years administrative/coordinate program experience; OR, Eight years of progressively responsible administrative/coordinate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience in engaging and collaborating effectively with students, faculty, and staff, utilizing best practices in community and academic engagement.
• Experience in learning experience design and creative program development.
• Experience in special event coordination, including logistics and operations.
• Experience supervising and training student employees, fostering professional development and technical proficiency.
• Evidence of effective communication skills.
• Experience in work that requires organizational skills, with the ability to coordinate and prioritize work and activities efficiently for self and others.
• Knowledge of emerging technologies and their application in enhancing learning experiences.
• Experience in identifying, learning, and applying new technologies to meet service needs
• Experience in developing and maintaining relationships with diverse stakeholders, including community and external partners.

Working Environment

Tempe Campus 8am to 5pm, Monday through Friday. Hybrid or flexible schedule as determined with supervisor and within ASU/Enterprise Technology guidelines. 

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 50 pounds.
• Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• Clearly communicate to perform essential functions.

Department Statement

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our hybrid work environment prioritizes personal autonomy and trust around how work gets done. Staff touch base in person a few times per week with freedom to decide how, when and where.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. The ET fabric weaves together diversity, equity and inclusion applied in our daily work and interactions. 

Scale of impact. Our work changes the world. With 180k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

As a department dedicated to supporting teaching and learning with AI, we request applicants to disclose any use of AI tools in their application materials. If you have used AI in preparing your resume, cover letter, or any other documents, please include a brief description of how AI was utilized.

In your cover letter, we are particularly interested in your experience directly supervising students or other equivalent experiences, building and maintaining services and programs over time, and how you see this role directly connecting to the ASU Charter. Highlight how your skills and experiences align with the essential duties and responsibilities of this position and how you can contribute to fostering access, innovation, inclusion, and excellence within our department.

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