Operations Specialist

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

The Support Services Specialist provides administrative, clerical, and technical support to the Operations department. This position controls and monitors inventory, supplies, and office maintenance.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise and Government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those searching for refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Pay all Global Refuge department-related invoices and assist with LCC inter-agency billing.
• Maintain vendor accounts i.e.: BGE, Verizon, Iron Mt, UPS, Shred It, etc...
• Fire Marshall, CPR/First Aid/AED coordinator.
• Maintain Links and all related business operations documents/folders with pertinent information.
• Assists with procurement functions.
• Assist the Director of Business Operations with facilities management and serve as the point person for on-site issues or emergencies. Assist with space construction/renovation projects, providing input, and meeting with vendors. Manage and monitor all aspects of maintenance (preventive, corrective, and scheduled). Troubleshoot and coordinate all office equipment repairs.
• Maintain organization of storage cages including stock of general supplies and distribution.
• Administer new staff orientations, rules and policies, and equipment training as required.
• Assist as requested for GR-sponsored meetings and conferences.
• Manage the online ticketing system for work orders at all locations.
• Manage the online scheduling space reservation system.
• Manage the document retention and destruction of GR documentation in line with the GR Document Destruction and Retention Policy.
• Assist in assuring responsive contingency planning for personnel safety and security both in emergencies and regularly.
• Assist with new hire setup and staff off-boarding including space allocation, operations set up, and office supplies (as needed).
• Assist the Director of Business Operations and Procurement Officer with strategic planning within the department, operational guidelines, process development, and special projects.
• Back up for mailroom and front desk
• Other duties as assigned.

QUALIFICATIONS

• High school diploma and a minimum of 3 years of relevant experience or equivalent combination of education and experience.
• Incumbents must possess excellent interpersonal skills, attendance records, and the ability to work independently.
• Ability to work in the office at the Baltimore Headquarters 5 days per week and travel to local offices in the DMV area as needed.
• Excellent customer service skills.
• Attention to detail; excellent organizational skills to coordinate multiple projects and manage multiple deadlines; commitment to transparency; ability to generate timely and detailed documentation.
• Proficiency in Microsoft Office applications.
• Experience with and commitment to working in a very diverse workforce.
• Creativity to try new ideas and initiative to execute projects with minimal supervision.
• Commitment to Global Refuge's core mission and values and an ability to model those values

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.