Desktop Support Tech

Join our team as a day shift, full-time, IT Desktop Support Technician in Albuquerque, NM.

Fulfilling your purpose begins here:

People First, Always. Here's how we take care of our people:

• Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more

Your team is bigger than your department:

• Lovelace Health System includes six hospitals, 51 health care clinics and seven outpatient therapy clinics, with 619 inpatient beds and employs a team of more than 3,400, including more than 263 health care providers.
• We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

• Provide accurate, timely, and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity.
• Perform general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise.
• Provide support and quality service to X staff by installing, inspecting, maintaining, troubleshooting, and repairing personal computers, peripherals, network printers, and other technology devices.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
• Work with home office support, Help Desk, and applications staff as appropriate to determine and resolve problems received from clients.
• Provides updates, status, and completion information to manager and/or users, via voicemail, e-mail, or in-person communication.
• Successful work experience identifying PC problems to a functional level
• Completes tickets in a timely manner, using the service Now Ticketing System used by Lovelace.
• Ability to work varied shifts and be on call rotation with some weekends

Job Requirements:

• High School diploma or equivalent
• One (1) year experience in Information Systems / Network Administration (Word, Excel, Access PowerPoint)
• Experience with Windows 2000 Server and Active Directory
• Microsoft Exchange Server 2000 Administration Skills

Preferred Job Requirements:

• Healthcare experience/knowledge
• MCP certification
• Experience with VDI'S
• Certifications (A+ MCP)