Director Ambulatory Medicine, Quality, Systems & Patient Experience

Salary Range: $71.24 - $113.98 / hour

The pay range above represents the lowest possible rate for the position and the highest possible rate. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. If you are viewing this posting on a job site, please visit our company page and search for the opportunity to view the pay range: https://careers-mycmh.icims.com/jobs

Pay for PRN positions is calculated differently than Full-Time, Regular Part-Time, and Part-Time positions. PRN Rates depend on the position and other factors, including years of experience, or shift commitment according to the department policy. PRN differential is added in certain positions.

Position Overview:

This role will function as the director and decision maker for the Ambulatory Medicine (AmbMed) Division of CMHS in the planning, directing, organizing, and oversight of the overall workflow of the following initiatives: Patient Centered Medical Home (PCMH), Patient Satisfaction, Patient Access and Efficiency, Performance Metrics for insurance payers (CMS, Gold Coast Health Plan, etc.), Accountable Care Organization (ACO), Nurse Triage, Quality Improvement, and Quality Reporting. This role also develops, manages, and implements a robust program of nurse oversight with advancement of standards of practice and nursing leadership for all of AmbMed clinics. Designs, defines, and drives implementation of strategic initiatives, policies and standards across CMHS clinics with regard to nursing and patient care services. The Director carries responsibility for integrating the strategic plan of CMHS into all AmbMed patient care services to ensure quality and consistency for patients and staff across service lines. Serve as a coach, facilitator, and resource for service issues, process changes, and ensuring that newly established workflows are sustained with ongoing monitoring of the effectiveness for actions taken within the organization to improve service. Stays connected to organizations and coalitions on local level, while advising on nursing and all patient care services as an industry leader.

Required:

Master's or Doctorate Degree in related area
• Outpatient Quality Assurance, Risk, Patient Safety, Accreditation & Regulatory Affairs experience
• High-level management experience in leading multiple teams
• Five (5) years' or more experience working with or in large healthcare systems, including experience in practice support and coaching
• Five (5) years' experience or more in managing and communicating with high-level employees (executives, managers, and physicians)
• Proficient in the Microsoft Suite (Excel, PowerPoint, Word, Visio, etc.) and able to create and analyze spreadsheets, graphs, and charts
• Experience working in and with an electronic medical record (EMR) and other patient communication and outreach technologies
• Basic understanding of process improvement methodology
• Change Management, PDSA, and/or LEAN experience

Preferred Qualifications

• California RN License
• Project management experience
• Experience in transitioning, implementing, adopting, and optimizing an electronic health record (EHR), especially EPIC
• Experience in managing system-wide projects
• Experience in managing vendor relations for practice systems

When it comes to quality, we're 5 Star!

Community Memorial Health System was established in 2005 when Community Memorial Hospital in Ventura merged with Ojai Valley Community Hospital. It is comprised of these two hospitals along with a network of primary and specialty care health centers serving various communities across west Ventura County. Our health system is a community-owned, not-for-profit organization. As such, we are not backed by a corporate or government entity, nor do we answer to shareholders. We depend on - and answer to - the communities we serve.

Community Memorial Hospital - Ventura has been awarded a prestigious five-star rating by the Centers for Medicare & Medicaid Services (CMS)! This achievement represents thousands of people going the extra mile every day for our patients, and we are the ONLY hospital in Ventura County to earn this distinction!

Community Memorial Healthcare Benefits

To help heal, comfort, and promote health for the communities we serve, Community Memorial Healthcare takes care of our community of employees so our local community can be cared for. That's why we provide competitive benefits, along with great career choices, training, and leadership development. Our total rewards package provides benefits that support you and your family's health and wellness in all aspects of life. From our top tier insurance plans to our employee assistance program, take advantage of what CMH has to offer so you and your loved ones can have peace of mind now and for years to come. CMH is here for you and your family every step of the way.

• Competitive Pay
• Shift Differentials
• In-House Registry Rates
• Fidelity 403(b) Retirement Plan
• Paid Time Off
• Medical (EPO/PPO), Dental, & Vision Insurance Coverage
• Voluntary Worksite Benefits
• Employee Assistance Program Available 24/7 (EAP)
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF)
• Recognition programs
• Employee service recognition events
• Home, Retail, Travel & Entertainment Discounts
• National Hospital Week and National Nurses Week celebrations

Community Memorial Healthcare is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. We strive to promote an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work in our community.

"We are an AA/EEO/Veterans/Disabled Employer"