Patient Services Coordinator

UNM Medical Group, Inc. (UNMMG) is currently seeking a full-time Patient Service Coordinator to join our Team at Center for Reproductive Health (CRH).

Minimum $34,299 - Midpoint $42,203*

*Salary is determined based on years of total relevant experience.

*Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.

This position is critical to the overall success of the department by meeting established job requirements and performance goals in a very demanding and high producing clinic environment all while addressing and meetings the needs of the patients and/or physician's.

Summary

Under limited supervision, performs a wide variety of administrative support functions at assigned UNMMG Ambulatory Clinic including but not limited direct service to patients either by phone or in person by scheduling appointments, receptionist duties, verifying demographic and insurance information, obtaining referral and prior authorizations with insurance carriers. Assist with concerns and complaints and serving as a liaison as needed with physicians, other providers and insurance companies.

Minimum Job Requirements of a Patient Services Coordinator:

High school diploma or GED. Completed degree(s) from an accredited institution that are above the minimum education requirements may be substituted for experience on a year for year basis. Verification of education and licensure (if applicable) will be required if selected for hire.

Duties and Responsibilities of a Patient Services Coordinator:

1. RECEPTION: Responsible for clinic receptionist duties including but not limited to: answer incoming phones, patient check in/out, coordinate and facilitate accurate patient appointment scheduling through electronic and/or manual systems, schedule follow-up appointments as ordered by providers, update and ensure accurate patient schedules and appointments in UNMMG computer systems.
2. REGISTRATION: Responsible for registration duties including but not limited to: obtaining copy of insurance card, verifying accuracy of patient demographics and insurance information; updating and ensuring accurate information into UNMMG computer systems.
3. PRIOR AUTHORIZATION: Responsible for coordinating and processing all referrals and prior authorizations. Interface with insurance companies to verify coverage and obtain prior authorizations; may coordinate multiple authorizations and coverage; compiles medical documentation necessary to ensure prior authorization is obtained; updates computer systems to ensure final prior authorization is documented in UNMMG computer systems.
4. Maintains record keeping and filing systems; gathers, enters and updates data as required.
5. Serves as backup support for other administrative personnel as required; cross trains with other personnel for all administrative, customer service and clerical functions.

Why Join UNM Medical Group, Inc.?

Since our creation in 2007, our dynamic organization has continued to grow and form strong partnerships within the UNM Health system. We ASPIRE to incorporate the following values into all aspects of our culture and work: we always demonstrate an Attitude of Service with Positivity, Integrity and Respect as we strive for Excellence.

Diversity, Equity and Inclusion Commitment:

We will strive as an institution and as individuals to recognize, cultivate and promote all forms of diversity and to foster health and well-being throughout New Mexico by weaving cultural humility and respect for all people.

About Center for Reproductive Health:

Whether you need birth control or counseling for an unplanned pregnancy, our expert Family Planning Physicians provide comforting and caring support.

Your UNM Center for Reproductive Health team is experienced in basic and complex birth control, family planning, and abortion and miscarriage care. We also offer free pregnancy tests on a walk-in basis. With all the options available, it's important you have the information you need to choose what's best for you.

Benefits:

• Competitive Salary & Benefits: UNMMG provides a competitive salary along with a comprehensive benefits package.
• Insurance Coverage: Includes medical, dental, vision, and life insurance.
• Additional Perks: Offers tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.

Apply to our Patient Services Coordinator opportunity with UNM Medical Group, Inc. and a recruiter will contact you shortly!