Admissions Operations Assistant

Department: Division of Enrollment Management

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: The Office of Admissions serves students Monday-Friday, 8:30 am-5:00 pm. Total expected hours of work is 25-29 per week.

Location: Fairfax, VA

Workplace Type: On Site Required

Salary: $16 per hour

Criminal Background Check: Yes

About the Department:

The George Mason University Office of Admissions seeks a part-time Admissions Operations Assistant. George Mason University has an institutional commitment to the achievement of excellence and diversity among its faculty and staff and encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.

About the Position:

The Admissions Operations Assistant will serve as needed in a variety of Admissions Operations spaces, rotating to learn each units' roles and responsibilities serving as an agile team member.

The Office of Admissions serves students Monday - Friday, 8:30 am - 5:00 pm. Total expected hours of work is 25-29 per week. This is an ongoing position, and we are seeking an individual who will become a long-term team member.

Responsibilities:

• Support the daily review of undergraduate freshmen, transfers, graduate, and non-degree domicile statuses;
• Process supporting domiciliary documentation;
• Process transcripts or other supporting documentation;
• Review of undergraduate non-degree admissions applications;
• Respond to inquiries from a variety of sources and provide information to necessary parties in a timely and professional manner;
• Serve as a back-up graduate processing specialist;
• Provide administrative support to the admissions specialists and an enhanced customer service experience to our applicants;
• Assist with processing credit by exams and transfer credit equivalencies; and
• Additional responsibilities as assigned to help support the Office of Admissions.

Required Qualifications:

• Excellent communication skills, both verbal and written;
• Comfortable working with a culturally and ethnically diverse population and possess exceptional cross-cultural communication skills;
• Comfortable working in a fast-paced, deadline-driven environment;
• Detail-oriented;
• Ability to learn policies and procedures quickly; and
• Positive, friendly, and customer service-oriented attitude.

Preferred Qualifications:

• Bachelor's degree or equivalent combination of education and experience;
• Data entry experience;
• Banner Information System experience;
• Salesforce Customer Relationship Management (CRM) experience; and
• Bilingual.

Instructions to Applicants:

For full consideration, applicants must apply for the Admissions Operations Assistant at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.

Posting Open Date: July 24, 2024

For Full Consideration, Apply by: August 7, 2024

Open Until Filled?: Yes