Home Care QA Specialist Lead

POSITION SUMMARY: The primary focus of this role will be to ensure the branch follows compliance with Home Supervisory Visit requirements by monitoring and tracking completion daily and proactively. This position will be responsible for conducting training and ensuring the Quality Assurance team is on task to meet monthly and daily goals, including IPOCs, Supervisory visits, Intakes, and annual reviews. Will act as leader to Quality Assurance team and will monitor and report on the quality of services being provided by Home Care Aides and determine whether existing care plans are adequate to meet client needs.

Location: Ambercare 2129 Osuna Rd. NE Albuquerque, NM 87113

Schedule: Monday - Friday 8am-5pm

ESSENTIAL DUTIES:

? Tracks the daily completion of Home Supervisory Visits.

? Provides Quality Assurance input in all aspects of the projecting and developing plans and ensures the branch is maintaining Quality Assurance goals.

? Ensures the Quality Assurance team is properly trained, can properly conduct home visits, and complete office duties as assigned.

? Helps to monitor client's condition and performance of duties by Quality Assurance. ? Maintains all company and Department of Aging rules, regulations, and standards.

? Ensures Quality Assurance conducts home visits and reviews the Welcome Packet with new clients.

? Observes and evaluates Home Care Aides in the client's home to assure client Care Plans are being followed.

? Prepares and completes accurate evaluation reports and case notes as needed.

? Helps to maintain schedules to assure timely completion of all assigned home visits.

? Attends weekly branch meetings.

? Always maintains a high degree of confidentiality due to access to sensitive information.

? Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

? Follows all Medicare, Medicaid, and HIPAA regulations and requirements.

? Abides by all regulations, policies, procedures and standards.

? Performs other duties as assigned.

PERFORMANCE RESPONSIBILITIES:

? Maintain positive internal and external customer service relationships.

? Maintains open lines of communication.

? Plans and organizes work effectively and ensures its completion.

? Ensures team meets all productivity requirements.

? Demonstrates team behavior and promotes a team-oriented environment.

? Actively participates in Continuous Quality Improvement.

? Always represents the organization professionally.

POSITION REQUIREMENTS & COMPETENCIES:

? Minimum of 3 years' experience working in the field of senior services, or related social service.

? Must demonstrate strong interpersonal and communication skills.

? Always represents the organization professionally.

? Must be client focused and customer service driven.

? Computer experience - Microsoft Word and Excel.

? Must have reliable transportation, valid driver's license and insurance for travel within the branch service areas.

To apply via text, text 6545 to 575- 205-1296

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