Manager - Technical Services

Summary:

Under general direction of the Director of User Services, responsible for providing technical expertise and advise in technical-related matters in order to resolve computer hardware and software issues.

Primary Duties and Responsibilities:

• Provides technical support and services in resolving hardware and software issues for various locations on both a daily and on-call basis

• Analyzes user requirements for data backup and recovery and ensures that sufficient software and processes are in place to provide adequate support in the event of normal and emergency situations

• Evaluates the performance of computer applications and equipment and makes recommendations for improvement

• Responsible and accountable for the budget, expenses and general financial management of the department

• Responsible for overseeing the installation of new equipment.

• Provides direction and assistance in emergency situations, including travel to specific locations

• Assists with solving customer service issues with customers

• Assists with follow up calls to customers when appropriate

• Manages the workflow as it relates to daily customer activities

• Performs various associate relations activities such as hiring, training and development, performance management and disciplinary actions

• Must be willing to work extended hours, as needed, in order to meet objectives

• Performs related duties as assigned

• Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education

• Normally requires a minimum of four (4) years directly related and progressively responsible experience

• Knowledge of operating systems related to Microsoft Windows operating systems, IBM PC hardware and advanced knowledge of PC networking principles

• Strong understanding of current technologies in area of expertise

• Ability to communicate effectively both orally and in writing

• Excellent leadership skills

• Strong problem solving and organizational skills

• Good interpersonal skills

• Strong analytical skills

• Ability to prioritize work load and consistently meet deadlines; good time management skills

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned