Program Director - Vagabond Inn

Title: Program Director
Reports to: Senior Director
Department: Interim Housing
Oversee: Senior Program Manager, Program Manager, Support Specialist
Location: Vagabond Inn 3101 S Figueroa St, Los Angeles, CA 90007
Schedule: Monday - Friday, 8:00am - 4:30pm
Status: Full-Time, Management, Exempt
Benefits: Medical, Dental, Vision, Employee Retirement Planning (403b), Employee Assistance Program (EAP), Etc.

SUMMARY:

Here at The People Concern, we pride ourselves on:
* Being courageous leaders, taking action where others sit back!
* Caring for others, where we treat every person in an empathetic and respectful way!
* Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking!
* Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work!

Within our shelters, specifically, you should know that what sets us apart is:
* We create restorative living environments, where clients can thrive while preparing for permanent housing.
* We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.
* We seek not to recreate punitive systems of control or "power over," but rather share "power with" the clients, who are the experts in their own lives.
* We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.

What we expect and value in our people:
* Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community.
* Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued!
* Tenacity: Simply put, you get the job done. You don't let barriers stop you and you problem solve to find solutions.
* Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space.
* Empathy: You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.

ESSENTIAL DUTIES and RESPONSIBILITIES:
* Serve as the primary site leader, responsible for the site and its daily operations
* Liaise with outside stakeholders such as local government, funders, housing authorities, police, etc. and represent the site and agency
* Act as the fiscal guardian for the site, managing the budget, contracts, and purchasing, and signing off on all project spending, working collaboratively with the finance department
* Be accountable to all contractual deliverables, ensuring they are met, if not exceeded, and continually communicating with funders and the grants and contracts department to ensure they are negotiated, maintained, and appropriately and accurately reported
* Ensure the implementation of all agency initiatives and that the project's work aligns with wider agency and department strategic goals
* Report on the activities of the project to the Executive Leadership Team and represent the project in all inter-agency initiatives
* Manage a team of x reports and x indirect reports, who vary widely in job responsibility, job requirements, life experience, and expertise
* Provide guidance, leadership, and support to all team members including management, case managers, and support specialists
* Cultivate a healthy, supportive team environment that allows all team members to thrive
* Demonstrate a strong sense of responsibility for the site and lead by example
* Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing and coach staff to do the same
* Champion harm reduction and trauma-informed care
* Provide crisis intervention for clients when necessary, and follow up on client grievance submissions
* Ensure that the physical site is well-maintained and safe
* Provide oversight of the daily operations of shelter and develop and implement policies, procedures, and systems necessary to maintain high-quality services and to ensure adequate outcomes
* Provide on-call coverage for emergencies, when needed
* Facilitate weekly individual and team meetings
* Conduct and sign off on performance evaluations for assigned staff
* Communicate effectively, and in a timely manner, with management, peers, and clients
* Collaborate with other programs to provide greater support and assistance to clients
* Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
* Other duties as assigned

QUALIFICATIONS:
* Master's degree in relevant field strongly preferred, but not required
* Bachelor's degree in relevant field or equivalent experience required
* Minimum two (2) years of supervisory experience required
* Minimum of two (2) year experience in case management strongly preferred
* Demonstrated knowledge of issues faced by diverse population served
* Strong computers skills: all Microsoft Office programs
* Experience in interim housing project management strongly preferred
* Skilled in non-violent crisis intervention
* Ability to be on-call
* Skilled in data collection and electronic databases; experience with HMIS strongly preferred
* Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
* Critical thinking skills necessary
* Strong interpersonal and team building skills to promote collaboration
* Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
* Ability to effectively lead a diverse team of case managers, attendants, and managers

PREFERRED QUALIFICATIONS:
* Master's degree in relevant field strongly preferred, but not required
* Bachelor's degree in relevant field or equivalent experience required
* Minimum two (2) years of supervisory experience required
* Minimum of two (2) year experience in case management strongly preferred
* Demonstrated knowledge of issues faced by diverse population served
* Strong computers skills: all Microsoft Office programs
* Experience in interim housing project management strongly preferred
* Skilled in non-violent crisis intervention
* Ability to be on-call
* Skilled in data collection and electronic databases; experience with HMIS strongly preferred
* Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
* Critical thinking skills necessary
* Strong interpersonal and team building skills to promote collaboration
* Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
* Ability to effectively lead a diverse team of case managers, attendants, and managers

WORK ENVIRONMENT:
1. Combination of field and office environment
2. Regularly required to sit, stand, bend; occasionally lift or can-yup to 35 lbs.
3. On occasion walk or drive to different local sites
4. Will necessitate working in busy and loud environments
5. Will be exposed to elements like cold, heat, dust, noise and odor
6. My need to bend, stoop, twist, and sit throughout the day
7. Perform other duties as assigned