Senior Program Officer for Safe Release Services

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Associate Director for Family Reunification, the Senior Program Officer for SRS is responsible for the programmatic and operational management of safe release services programming. Provides oversight of partners and headquarters operations and assures that all Global Refuge principles and practices are followed in order to implement high-quality services. Manages communication with partners and ORR in responding to changing service needs, including changes in federal laws and policies and fluctuations in the number of children and families served. Monitors programs in real-time and delivers technical assistance to ensure consistent case placement and standards of service provision. Carries out on-site training and workshops on Global Refuge and ORR policies and procedures. Provides case staffing for challenging cases, especially those involving trafficking concerns, CPS involvement, law enforcement, or other serious categories. Oversees regional supervisors and other staff as assigned. Actively liaises between ORR, Global Refuge, and the field to support and ensure service excellence. Interacts with the federal oversight apparatus at each location. Master's degree in social work or related field along with substantial experience required. They closely collaborate with the Assistant Director and Director for Children's Services to ensure the successful expansion of high-quality foster care services at Global Refuge headquarters and partner agencies.

This position can be remote with occasional trips to Baltimore as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as Government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Supervise the delivery of services by partners within the network, identify areas for improvement, expansion, and training needs. Identify areas of innovation and improvement for service delivery and build them into training objectives and service expectations.
• Serve as primary liaison between network partners, Global Refuge and federal entities with other stakeholders to ensure efficiency and compliance with all program requirements.
• Conduct outreach and information sharing with other ORR funded facilities to improve service delivery of Safe Release Support Program.
• Develop, coordinate and deliver training for the Safe Release Support Network and other programs within Children and Family Services; including developing resource materials, facilitating peer support, preparation of service manuals, and planning and implementing trainings sessions for various training events and conferences.
• Conduct annual monitoring visits to selected fingerprint partners to ensure federal compliance and Global Refuge best practices. Continually review desk monitoring tools and complete non-compliance action plans based on policy requirements.
• Negotiate and approve all program budgets from partners, develop the program narratives for all proposals as associated to the Safe Release Support programs and collaborate with finance and Children's Services unit members to complete federal budgets and proposals.
• Manage, prepare and collaborate on a variety of reports by analyzing network data, determining trends and reporting data to CFS leadership and funders.
• In collaboration with the Assistant Director of Family Reunification, oversee network capacity and development, including recruitment, retention and termination of partners throughout our network.
• Coordinate regular effective collaboration with Global Refuge partners, ORR, volunteer agencies, and other key stakeholders that are engaged in service provision to unaccompanied children and families.
• Maintain a close working relationship with Family Reunification team members to ensure coordination, collaboration and information sharing on major developments, and to ensure trends, activities and initiatives are communicated effectively and efficiently.

Other duties as assigned by supervisor.

Qualifications and Requirements:

• Graduate degree in Social Work or other Behavioral Science in combination with a preferred minimum five years of clinical experience and knowledge of child welfare systems, principles, practices and emerging trends.
• Minimum of three years of managerial experience with increasing roles and responsibilities in supervision, program management, implementation and evaluation.
• Experience working with diverse client populations, particularly immigrants and refugees
• Experienced leadership, training, program development, administration and budget oversight.
• Strong analytical and problem-solving skills.
• Deep commitment to Global Refuge' mission and core values and ability to model those values in relationships with colleagues and partners; commitment to empowering refugees and migrants.
• Demonstrated experience with implementing creative solutions to address programmatic challenges.
• Proficiency with Microsoft Office applications.
• Excellent oral and written communication skills with emphasis on public and training settings.
• Outstanding organizational skills and ability to manage multiple projects simultaneously.
• Demonstrated ability to work independently, establish priorities and exercise sound judgment in response to situations that are highly complex, sensitive and confidential.
• Ability to help sub-recipients comply with changing policy and procedures and data collection requirements.
• Commitment to working in a diverse workforce.

Ability and willingness to travel 10% of time.

Special Position Requirements

• Licensed or license eligible strongly preferred
• Spanish language ability strongly preferred
• Up to 10% travel Required
• Valid driver's license required
• Must be able to pass an FBI background check as well as a CA/N check for every state in which they have resided in the last five years.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.