Senior Resident Experience Support Specialist
![]() | |
![]() United States, California, Tustin | |
![]() | |
Tricon Residential is anownerand operatorofa growing portfolioof morethan 38,000 single-family rental homes in the U.S.Sun Beltand multi-familyapartmentsin Canada.Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy.We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visitTricon Residential. Job Description The Senior Resident Experience Support Specialist specializes in online message communication and will be overseeing a team of Resident Experience Support Specialists, handling daily metrics, escalations, reporting, and feedback to management. This role is responsible for providing exceptional service to residents through written and phone communication, with primary focus on handling resident inquiries, concerns, and requests via online messaging, ensuring prompt and accurate resolution while maintaining a high level of professionalism and empathy.Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by management personnel.
Qualifications:
Minimum Requirements:
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:
At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive. Salary Range Placement within this compensation range will be determined by the candidate's knowledge, experience and skills. $40,260.00 - $60,400.00 |