Customer Service Representative

DM Documents Media

Full Time

79918BR

Job Summary

The Customer Service Representative (CSR) is responsible for the intake of digital printing & copying, offset printing, and graphic design projects and general customer service in person, by phone, or through email. The incumbent handles various types of print and bindery projects each business day. Meets with customers in person at their locations or at our main facility to intake projects as needed.

The CSR must be generally skilled in the areas of electronic file submissions, print on demand digital copying and prepress of customer files, spot and four-color process printing, bindery, addressing and mailing. Incumbent should have general knowledge of industry trends and advancements and have the ability to plan projects in the most time efficient and cost-effective manner.

The CSR is a valuable team member in the customer relations process including sales, marketing and customer service.

***NOTE: This is a Contract role for 12 months.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $48,000 - $84,200 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Documents & Media (DM) department offers a broad range of services to UCSF faculty, staff and students. Major areas include, but are not limited to, graphic design, typesetting, photocopying, digital printing, variable data printing, digital file management, forms management, multimedia services and print brokering.

DM print production division averages up to 50 different jobs every working day. Each of the jobs is custom in that it may have a different set of technical specifications and customer requirements. Many of the jobs require multiple production processes including layout or typesetting, pre-press, press and bindery work and may require project management. Additionally, some jobs may require sending out all or part of the job to one of our SBE print partners. The cost of individual jobs can run from $5.00 to $100,000. Most of our customers possess very little technical knowledge so our department assumes the role of graphics expert and consultant to our clients, advising them of the most cost-effective methods for achieving their desired results.

DM handles a high volume of digital photocopying and bindery work in a rapid turnaround time, often completing over 100 jobs in one day. Jobs are black and white as well as color. Our main production plant is at the Mission Center Building (MCB), with our primary drop-in intake service centers being at Parnassus (Millberry Union) and Mission Bay (Mission Hall). DM also operates a Business Center at UC Law SF and the Moffitt Copy Center on the UC Berkeley campus.

Required Qualifications

• Bachelors degree and minimum one year experience or equivalent experience/training.
• Ability to handle multiple projects simultaneously.
• Working knowledge of production processes and vendor requirements for a variety of products.
• Skills to effectively produce visual materials that meet and satisfy the needs of the client.
• Interpersonal communication skills to interact effectively with a variety of clients, support staff and vendors.
• Skills in collaboration to best meet project goals and objectives of clients.

Preferred Qualifications

• Working knowledge of applicable publishing software applications.
• Working knowledge of databases for desktop publishing and image storage.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

007457 PUBLICATIONS PROD SPEC 2

Job Category

Marketing / Communications, Professional (Non-Clinical)

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Contract

Percentage

100%

Location

Mission Bay (SF)

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday; 8:00 AM - 5:00 PM