HIV Benefits Specialist

Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need regardless of their income, insurance or immigration status. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across an area that spans from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org

Come join our dedicated and caring team of professionals as a HIV Benefits Specialist. With guidance and direction from our Common Ground program Case Management Supervisor, the HIV Benefits Specialist will perform a full range of engagement services to people living with HIV including benefits screening, enrollment, management and troubleshooting. In this position you will also:

• Provide exceptional trauma informed customer service to all internal and external customers and practice de-escalation techniques to reduce the risk of harm to patients and staff.
• Provide non-medical case management support to the benefits clients; encouraging them to participate in Common Ground community activities.
• Maintain supportive professional relationships with patients to support medical recommendations for viral load suppression.
• Document interactions in the electronic medical record and record data in the County database, as well as run a monthly report for the County.
• Participate in programmatic meetings including quality management and the team huddles.
• Perform other duties as assigned by management.

Diversity, Equity, and Inclusion are core values of the Venice Family Clinic. We believe the professional and clinical environments are enhanced when diverse groups of people with diverse ideas come together.

Salary range: $30.53 - $40.30 Hourly

Required:

• CA ADAP Enrollment Certification
• Bachelor's degree in social work OR equivalent combination of education and experience.
• Knowledge of HIV/AIDS, community resources, health education methods, advocacy, harm reduction and general clinical knowledge.
• Skill in managing multiple deadlines/demands, and ability to follow through on assignments.
• Ability to complete required program documentation, and skill in creating flyers and other program-promoting documents.
• Ability to create and maintain boundaries with clients, and effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication.
• Excellent verbal and written communication skills, and public speaking skills.
• Ability to work independently and as part of a group; skill in maintaining cooperative working relationships.
• Ability to discuss sensitive matters in a non-judgmental manner and to respect confidentiality.