SPARC Front Desk Coordinator

We are currently seeking a SPARCFront Desk Coordinator for the SPARC center in Baltimore MD. SPARC provides comprehensive outreach and delivery services, general case management services, hosts a number of clinical service providers (e.g., legal, healthcare, addiction management), and also serves as a drop-in space for women and non-men. SPARC staff are expected to operate within the principles of harm reduction. SPARC supports women, agender, gender-nonbinary, gender non-conforming (GNC), and all other non-men identities. We specifically serve the south and southwest Baltimore community, due to the high number of women trading sex there, with little current community services or resources available to them.

The SPARC Operations Coordinator will interact with a wide range of center staff (e.g., case managers, health providers, students, interns, interviewers and volunteers), as well as people who use drugs, people experiencing housing instability, and sex workers. The Front Desk Coordinator desk is in the reception area at the SPARC entrance. During open hours the Coordinator will greet clients and direct them to services and/or supplies. This position will report to the Director of Services.

Specific Duties & Responsibilities

Essential

• Answer door, phones and greet clients and assist them in connecting to service providers and/or supplies.
• Liaise with partnering service providers, including troubleshooting issues and coordinating partner services and Center activities.
• Support all building and vehicle management for SPARC, including maintenance issues, preventive maintenance contracts (pest, HVAC, etc.), ongoing and new service contracts (trash removal, cleaning, and sharps disposal contracts).
• Support supply ordering and inventory for SPARC programs.
• Supervise 2-6 students and/or casual workers, leading the hiring process as well as mentoring and any disciplinary actions.
• Assist with community outreach, deliveries, on-site programs, and other direct services.
• Support volunteer program, including recruiting, supervising and training volunteers, and planning and staffing volunteer activities.
• Work closely with administrators in the Department of Health, Behavior, and Society to complete SPARC administrative and managerial tasks.
• Troubleshoot problems and emergencies that emerge with staff or clients
• Manage a client tracking database, logging and maintaining all services/visits.
• Troubleshoot any QA/QC issues with client tracking database.
• Assist in the development of Center protocols and oversee implementation, ensuring adherence to established procedures.
• Coordinate and co-lead trainings for staff, students, and volunteers.
• Complete intake and needs assessments for clients.
• Maintain relationships and regular communication with community stakeholders.
• Assist in the development and facilitation of new Center activities, including counseling groups, trainings, community groups, etc. Monitor upcoming appointments and notify clients.
• Communicate regularly with Center Director and Project Director to provide updates and feedback.

Secondary

• Schedule appointments for clients (legal, healthcare, etc.).
• Support case management activities, as needed.
• General clerical duties.
• Order and maintain office and clinic supplies.
• Assist clients with lockers, showers, laundry etc.
• Additional responsibilities at the discretion of the Director of Services.

• Bachelor's Degree in related discipline.
• Additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

• Lived experience with sex work and/or drug use.
• Experience working with diverse populations including the sex worker population strongly preferred.
• Prior experience with outreach work.
• Prior experience in a drop-in or service providing center.

Special Knowledge, Skills, & Abilities

• Valid drivers license and ability to drive a large transit van.

Physical Requirements

• Ability to step in and out of a large transit van.
• Ability to lift and carry up to 45 lbs.

Classified Title: Research Program Coordinator
Job Posting Title (Working Title):SPARC Front Desk Coordinator
Role/Level/Range: ACRO40/E/03/CD
Starting Salary Range: $17.20 - $30.30 HRLY (Commensurate with experience)
Employee group: Full Time
Schedule: Monday to Friday: 9 am - 5 pm
Exempt Status:Non-Exempt
Location:School of Public Health
Department name: HBS-Research Projects
Personnel area: School of Public Health