Interpreter Services Manager - 131032

University of California - San Diego Medical Centers
United States, California, San Diego
Aug 26, 2024
UCSD Layoff from Career Appointment: Apply by 07/16/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants: Apply by 07/26/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance. This posting has been modified as of 8/16/24, and reposted. DESCRIPTION Reporting to the Director of Experience Operations, the Interpreter Services Manager oversees daily operations of the Department of Interpreter Services. This position is responsible for ensuring superior language access services are available for UC San Diego Health's Limited English Proficient (LEP) patient population. Ensures compliance with local, state, and federal laws as well as adherence to the Joint Commission standards. This position is a critical part of the Office of Experience team, role modeling behavior and acting with a high level of professionalism. Key responsibilities include: Supervise of medical interpreters and department coordinators Analyze process, creates, and implements plans to address improvement opportunities Track program metrics and provide regular program updates to leadership Engage with stakeholders at all levels of the organization, building relationships with team members across the enterprise Mentor, train and coach direct reports Monitor quality of performance and service offered by contracted vendors Perform medical interpretation and translation MINIMUM QUALIFICATIONS Bachelor's Degree in business, healthcare administration or related area; and/or equivalent combination of experience/training. Certification from a medical interpreter school or program such as Certification Commission for Healthcare Interpreters (CCHI) or National Board of Certification for Medical Interpreters (NBCMI). A minimum of five (5+) or more years of relevant experience as a medical interpreter. Current Language Proficiency Assessment at time of hire, or with a commitment to obtain within six (6) months of hire date. Experience and proven success in demonstrating solid subject matter knowledge of medical interpretation and translation services to train and guide employees on techniques. Applies cultural knowledge and sensitivity to improve patient experience. Experience and proven success in demonstrating solid subject matter knowledge of medical interpretation and translation services. Bilingual. Preferred Qualifications 2 - 5 years of supervisory experience. Experience working with EPIC. Certification in Lean Six Sigma. Experience in public speaking High degree of computer literacy and competence in the use of Microsoft Word, Excel, PowerPoint, Outlook. Familiarity with and working knowledge of clinical, professional, and ancillary departments in fast paced, hospital environment SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs. Employment is subject to a criminal background check and pre-employment physical. Pay Transparency Act Annual Full Pay Range: $69,500 - $123,500 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $33.29 - $59.15 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).