Solutions Engineer

About This Team:
The Solutions Engineer is responsible for identifying and matching technology opportunities with the customer's business issues and objectives

Job Description/Responsibilities:

• Uses professional concepts in providing primarily pre-sales technical support for the technical sales process of ShareFile solutions

• Supports the assigned ShareFile sales team from a technical perspective for opportunities in a pre-sales support capacity.

• Leverages product understanding in their area of focus, to provide technical expertise to the closing sales team and customer through customer needs, overcoming objections, technical sales presentations, product demonstrations and product proof of concepts.

• Participates in the consultation to prospective users and/or product capability assessment and validation as it applies to the technical sales process.

• Works on issues that impact design/selling success or address future concepts, products, or technologies.

• Works with customers and partners to become their trusted advisor with regards to ShareFile Solutions and best practices.

• Creates formal networks with key decision makers and serves as external spokesperson for the organization.

• Establishes relationships and engage with the technical personnel to identify opportunities and sell ShareFile products and services.

• Conducts product demonstrations and technical presentations remotely or at customer location

• Provide regular and efficient updates on assigned accounts to sales engineering management.

• Consistently provides contribution to the broader team's technical mindshare

• Experience working with SaaS B2B or B2C products

• Effectively works well with others and independently

• Required Experience/Skills:

• Requires practical knowledge of the job area typically obtained through advanced education combined with experience.

• A University/ College Degree or the equivalent experience with a minimum of 2 years of prior relevant experience.

• Prior SaaS software experience in a high-tech environment with a demonstrated track record of success in driving customer adoption of technology.

• Must demonstrate effective oral, written communications and presentation skills.

• Demonstrate an understanding of technical sales techniques and processes including the ability to understand customer needs, overcome objections, and assist in the development of business use cases.

• Ability to travel within assigned territory and other locations including ShareFile office locations approximately 10% of time.

• Optional Experience/Skills:
• Technical certifications are a plus.
• Additional languages are a plus.

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.