Senior Director, IT CRM (Salesforce)

Job Description:

The Senior Director of IT CRM will have overall responsibility for the strategy, systems administration, development, and support for Pluralsight's global Salesforce platform ecosystem. This senior leader will collaborate with business partners and technology owners to ensure solutions are robust, performant, and scalable, while meeting business and company objectives.

This is a high impact high visibility position and requires a leader who is naturally collaborative, operates with a sense of ownership and accountability, is skilled at managing competing priorities, and can build and nurture an extraordinary team.

• An outstanding communicator and influencer. Can covey complex technical details and solutions to a diverse audience.

• An accountable, data-driven leader and operator who instills a sense of purpose and ownership among the team.

• Motivated problem solver, who is passionate about driving business efficiencies and process improvements.

• Influential and effective collaborator who develops relationships with business leaders to govern, prioritize, and manage a cross-functional roadmap and ensure successful outcomes.

• Responsibility for implementing a comprehensive CRM business applications strategy supporting global sales, marketing, customer success and product teams.

• Overall Salesforce.com platform architecture and solution delivery for Pluralsight, spanning system administration, development, support and product management functions.

• Building, leading, and mentoring a world class distributed team of passionate Salesforce and business systems technologists and practitioners.

• Ensuring successful delivery of new capabilities and solutions that users love and will scale with Pluralsight long-term.

• 10+ years experience in IT business applications management or related function with demonstrated success managing a portfolio of enterprise SaaS business systems and platforms.

• Deep understanding of leading Salesforce cloud platforms (Sales Cloud, Service Cloud, CPQ, Communities), with hands-on experience and advanced technical knowledge of core Salesforce development frameworks (Apex / Visualforce, Lightning) and standard practices.

• Has experience leading large-scale end-to-end platform implementations and systems consolidations in a fast-paced software business using agile/scrum or similar methodologies.

• 5+years at director level or above with a proven track record of building and leading successful technology teams.

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