Hub Operations Coordinator 24 x 7 Coverage

SUMMARY:

This position is responsible for helping provide 24 x 7 coverage for Customer Service, Planning, and Logistics support, primarily for SNF's Oil & Gas business from our external hubs; however, the responsible individuals may also provide support for all other SNF business units outside normal business hours.

The successful candidates will work 12-hour day shifts or 12-hour night shifts and could be asked to alternate from time to time. The team will have input into the shift structures. To date, each team member has rotating, three or four scheduled days off in a week.

LOCATION:This is a Home Office position after 3 months onsite training.

RESPONSIBILITIES:

All Shifts:

• Fulfill Customer orders by using the SNF ERP system to allocate inventory, create work orders/pick lists for hubs, and generate bills of lading for shipment.
• Choose the best Carriers based on rate and service levels, and then dispatch Customer orders for shipment.
• Record entries of IsoTank deliveries, top-off deliveries, product/asset returns, and asset transfers in ERP system to generate customized End of Job Report for Oil and Gas business model.
• Access Customer Portal(s) to confirm load requests, add/edit facilities, add/edit and assign drivers, and dispatch loads.
• Coordinate SNF-direct Bulk-to-Wellsite deliveries. Process internal replenishment orders and monitor the production and shipping schedule of forward-staged trailers at carrier terminals. Allocate inventory, send dispatch orders to carriers, and effect on-time delivery to customer well-site.
• Close completed Customer orders in SNF ERP system to assist A/R with timely invoicing.
• Manage and track SNF-owned and 3^rd party-leased assets for Oil and Gas business. Ensure customers are billed correctly for product and asset lease when equipment is repositioned by the customer, outside of the SNF ERP system.
• Process inventory receipts of inbound deliveries to Hubs.
• Audit and approve payment of third-party vendor invoices.
• Reconcile Hub inventory.
• Proactively identify inventory approaching shelf life and communicate across departments to find solutions to avoid or mitigate costs associated with the return and/or disposal of aged material.
• Determine liability for damaged inventory, calculate loss, file claim with the responsible party, and coordinate repair of packaging or repack/return/disposal of the product.
• Immediate mitigation of Customer complaints, assistance with investigation and resolution.

Day Shift:

• Manage inventory for multiple regional hubs. Optimize hub throughput and freight costs while ensuring that inventory levels are well-balanced between Sales/Customer expectations and Management objectives.
• Work closely with Customer Service to understand Customer needs in order to quickly and correctly affect product delivery from the hub to the Customer.
• Work directly with Production Planning, Manufacturing, Logistics, and Purchasing to ensure timely replenishment of inventory.
• Enter Purchasing requisitions using Microsoft D365 software to procure material supplied by third-party vendors/overseas affiliates. Translate same data into Inventory Management module of ERP system to monitor vendor production and shipment schedule changes in order to manage, track, and receive inventory.

Night Shift:

• Handle SNF Energy Customer calls, researching and responding to their inquiries regarding order status, shipment status, etc.
• Enter new customer orders in the SNF ERP system as needed (all business units).
• Field and handle general Facility/Logistics calls and inquiries related to trailer assignments, carrier scheduling/no-shows, production delays, etc. (all business units).
• Handle general Customer emergency orders/inquiries (all business units).
• Generate Declaration for Returned Goods, Returned Goods Authorization, Bill of Lading for carrier dispatch. Track shipment and receive returned goods into inventory, quarantining as necessary. Includes frequent IsoTank swaps for website jobs.

• A High School diploma is required. College Degree is strongly preferred, preferably in Logistics or other Business disciplines.
• Inventory Management and Logistics experience preferred.
• General Computer Proficiency required with experience in ERP and MS Office software applications including MS Word and MS Excel.
• Work well under pressure in a team environment or individually.
• Customer Focused; Problem Solving; Detail Oriented; Sense of Urgency; Conflict Management.
• Communicate effectively both verbally and in writing.
• Must be able to quickly adapt to unpredictable changes in process which allow SNF to remain innovative and competitive.

BENEFITS:

• Competitive Salary
• Medical Benefits
• Dental Benefits
• Vision Benefits
• Flexible Spending Accounts
• 401(k) Savings Plan
• Vacation Days
• Incidental Days
• Paid Holidays
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Tuition Reimbursement
• Employee Development & Training

*LI-SNF

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