Integrations Specialist

Job Description:

Pluralsight is seeking an Integrations Specialist to join its Professional Services team. You will work closely with customers to help integrate our Pluralsight Platform into environments like LMS, LXP, or HRIS type systems, setting up Single Sign-on connections, configuring custom data feeds, and consulting on API best practices.

As an Integrations Specialist you will work closely with customers through the full implementation cycle from initial discovery & design, development, and to production. Our consultants play a critical role throughout this process, not only ensuring the seamless execution of projects but also empowering customers to maximize the value of Pluralsight. This is achieved by broadening access to our services and guiding them towards making informed, data-driven decisions.

• Contributes towards the success of your team members and the company as a whole
• Delivers solutions that are creative, forward-thinking, and meaningful to the business through team collaboration and sharing of knowledge
• Partners with internal teams to provide exceptional customer service
• Seeks to understand and assumes positive intent in others
• Provides feedback to team members and offers support to improve service delivery
• Sets proper expectations and satisfies agreements through early and often communication

• Support the Integration experience of Pluralsight's most valuable customers from end-to-end
• Share Integration best practices and advise our customers in the best ways to approach them
• Project management throughout the integrations engagement
• Looks for unique solutions and out-of-the-box ideas to satisfy non-typical customer requests
• Assists effective delivery of services globally, supporting key internal and external SLAs
• Guiding service delivery needs and working with with Sales, Customer Success, and Professional services teams

• BA/BS degree in a technology related field or equivalent experience
• Minimum 1-2 years of experience in professional services, support, data, or development role, ideally in a SaaS environment
• Experience with data visualization tools such as Tableau, Domo, Looker, etc
• Experience with SQL
• Experience working with customers to resolve concerns and questions
• Exceptional business acumen with ability to communicate complex issues and technologies in very simple terms
• A proven track record of managing and delivering projects for enterprise companies
• Ability to effectively troubleshoot with customers to identify the root of an issue and develop a meaningful solution (requirements gathering, technical assessments, etc.)
• Ability to effectively manage time between both transactional deliverables and non-transactional deliverables
• Excellent spoken and written English

• We're remote- and hybrid-friendly
• We're mission driven and values guided
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We're lifelong learners and champion team member growth and advancement
• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud product, teams can develop critical skills, improve processes and gain data-driven insights.

We're a community of growth seekers and lifelong learners who are out to do big things that make a difference in people's lives, and we're looking for curious, talented people to join us. Our culture of trust, autonomy, and genuine collaboration create an environment where you'll grow as a human and as a professional. Because to us, your growth is our growth, and vice versa.

Work is performed in an office (or home office) environment and requires the ability to operate standard office equipment and keyboards. Sedentary work. Repetitive work. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the to learn how to request an accommodation.

For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report .