Revenue Operations Analyst

We are hiring a Revenue Operations Analyst to help analyze, develop, and influence process enhancements and data analytics to elevate our internal and external customer experience.

We are looking for an experienced candidate who can quickly become the go-to person for process improvements, enhancements, and data analysis. This role will play a huge part in supporting our GTM strategy! You will help craft, implement and measure the impact of various initiatives, and serve as a thought-partner to the Business Development, Sales, and Customer Success leaders. As such, this role requires a good mix of analytical, reporting, process, and communication skills. This is a high-visibility, high-impact role within a high-focus area of our business.

• Passionate about SaaS and fast growth tech

• Proactive in seeking out new solutions and strategies

• Naturally curious, never satisfied with the way things look on the surface.

• Extremely data-driven, relying on quantitative and qualitative data to guide decisions

• Adaptable to a constantly evolving environment

• Hyper-collaborative and able to work across multiple teams, always with a bias to action

• Coachable and eager to seek out, as well as, provide feedback

• Willing to stretch yourself as you're given the opportunity to grow

• Operational and process oriented

• Experienced with Go To Market functions of Business Development, Sales, and Customer Success. Specifically has proven experience with post-sales processes (customer onboarding, customer adoption, customer retention, and renewals execution)

• Customer first mindset

What you'll do:

• Process Optimization: Help identify and implement process improvements across the revenue funnel to streamline operations, reduce friction, and improve efficiency

• Data Analysis and Reporting: Analyze revenue data to identify trends, opportunities, and areas for improvement.

• Create and maintain reports and dashboards

• Create and maintain our internal library for Standard Operating Procedures

• Partner with Sales Enablement to highlight opportunities for growth and support in end-user training and communications

• Identify and prioritize key projects to enhance the way our sales and customer success teams work, aligning stakeholders and executing from start to finish

• Creation of technical roadmaps that resonate with business partners

• Drive Salesforce Sales Cloud and CPQ best practice. Partner with key stakeholders to understand drivers for change, ensure data accuracy, and work to develop and implement enhancements

• Drive requirements and enhancements supporting our post-sale customer success journey - implementing through tools such as Salesforce CRM, Gainsight, Pendo, SurveyMonkey, Zendesk, etc.

• Present findings and analysis to all levels of leadership

Experience you'll bring:

• Skilled in business process ownership to align technical and business requirements

• Strong analytical and problem-solving skills, with the ability to interpret complex data using Excel / Google Sheets and translate it into actionable insights.

• Gainsight level 1 and level 2 certifications - ability to create reports, dashboards, manage journey orchestrator and surveys, create call-to-actions, etc.

• Prior experience in a Customer Success or Sales / Customer Success Operations type role

• Experience utilizing Salesforce.com, and SFDC CPQ. (Admin experience a plus). Experience with Salesforce reports, dashboards, and dataloader

Requirements:

• Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree.

• Experience in creating testing scenarios and executing in collaboration with IT partners

• Experienced with Business Intelligence tools (Tableau / Power BI)

• Experience using Jira, Confluence, and Lucidchart

• Experience with revenue tools such as Gainsight, Pendo, SurveyMonkey, etc. is required

• Ability to work both independently and as part of a team.

• Ability to communicate, listen, and present to all levels of the organization

• Ability to manage competing priorities in a results-driven environment

While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.

• We're remote- and hybrid-friendly

• We're mission driven and guided by our culture pillars

• We have a strong commitment to diversity and belonging

• We cultivate a culture of trust, autonomy, and collaboration

• We're lifelong learners and champion team member growth and advancement

• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.

Learning and development are at the core of who we are. We're out to help every technologist build better, and we're looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.

Physical and Mental Requirements

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.

For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.

The annual US base salary range for this role is $80,400 - $99,200 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses.

Applications must be submitted within 90 days after the initial posting date to be considered.

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